From opening an account to payments, bonuses, game rules, or any technical issue — 8kbat's Help Center is always here for you.
Select any category below and get quick answers
Choose a category and get complete information
Click the Register button to open the new member form.
Enter your active mobile number or email address correctly.
Verify your number using the 6-digit code sent to your phone.
Choose a strong password — at least 8 characters, including numbers and special characters.
Make your first deposit after creating an account and your welcome bonus will be activated.
Click the "Forgot Password" button on the login page. Enter your registered mobile number or email. Verify the OTP and set a new password. The entire process takes just 2–3 minutes.
You can update your name, address, and contact details anytime from Account Settings. To change your registered mobile number, please contact customer support.
| Method | Minimum | Processing Time | Status |
|---|---|---|---|
| Mobile Pay | ৳200 | Instant | Active |
| Nagad | ৳200 | Instant | Active |
| Rocket | ৳200 | Instant | Active |
| Bank Transfer | ৳500 | 1–3 hours | Active |
Withdrawing at 8kbat is straightforward. Log in to your account, go to the "Withdraw" menu, select your amount and method, and submit your request. Funds are typically transferred to your mobile banking account within 15 to 30 minutes.
If your account hasn't been credited within 30 minutes of making a deposit, take the following steps:
New members at 8kbat can receive a Welcome Bonus of up to 100% on their first deposit. To claim the bonus, the first deposit must be made within 7 days of registration.
If you have a promo code, enter it at the time of registration.
A minimum deposit of ৳500 BDT is required to activate the bonus.
You can play any game using your bonus balance.
Once the required turnover is met, the bonus will be converted to real cash.
Cashback is calculated weekly based on your net losses. Depending on your VIP level, you can receive between 5% and 25% cashback. Cashback is credited to your account every Monday.
Refer a friend to 8kbat and earn a bonus for every successful referral. The bonus is credited to your account as soon as your referred friend makes their first deposit. There's no limit on the number of referrals.
Once 2FA is enabled, you'll receive a mobile OTP every time you log in. This keeps your account significantly more secure.
Go to Account Settings → open the Security section.
Verify and activate using your mobile number.
Keep your recovery code somewhere safe in case you lose your phone.
8kbat follows the KYC process to maintain a safe and compliant platform. Please submit the following information before your first withdrawal:
If you notice any unusual activity on your account, contact us immediately. We'll investigate and take action promptly.
8kbat believes that a member's experience goes beyond the games — getting fast, effective help when something goes wrong is just as important. That's why we've built a fully Bangla-language help center available around the clock.
Our support team is entirely Bangladeshi and communicates in Bangla. They are trained on every aspect of the online betting platform — from simple questions to complex technical issues, we're ready to help.
On live chat, a support agent typically connects within 2–3 minutes. Emails are responded to within 4–6 hours. Phone support is also available for urgent issues.
Answers to the most frequently asked questions about the 8kbat Help Center
Whatever the issue, we're always ready to help — reach out through your preferred channel
The fastest way to get a response. Average connection time is just 2–3 minutes. Available 24 hours a day, 7 days a week.
Average time: 2–3 minutesUse email to send detailed queries or documents. Write to us at support@8kbat.onl.
Response Time: 4–6 HoursFor urgent matters, call us directly. Available from 9:00 AM to 11:00 PM.
Hours: 9:00 AM – 11:00 PM